What to Expect When You Partner with Air Waves
With over 40 years of experience in the merchandise industry, Air Waves knows the importance of maintaining a strong relationship with our clients. Consistently providing our clients with transparency and support while also being their ultimate problem-solving partner is what sets Air Waves apart from our competitors.
To learn more about what wholesale customers can expect from the Air Waves team, we sat down with Sierra Wood, who is a part of the Wholesale team at our headquarters in Columbus, Ohio. Here is what she had to say.
AW: Thank you so much for speaking with us today about what customers can expect from their relationship with Air Waves!
SW: Of course! Supporting our clients and sharing as much information as possible to help them make informed decisions is one of my favorite parts of my job.
AW: To get us started, can you tell us more about what an Air Waves client can expect from our team? Who will they primarily interact with?
SW: Sure, so most interactions will be with me, Sierra Wood, or with my teammate, Lauren Adams. We generally oversee client communications for the wholesale department here at Air Waves, but they may hear from another team member here and there. If you’re looking to get in touch with us quickly, the best way to get in contact with our team directly is by emailing [email protected]. You should expect to receive a response in 24 hours or less.
AW: What are some common questions you receive from clients?
SW: I would say most often we receive general issues or questions regarding payment methods. We also occasionally come across an unavailable desired product, but we are normally able to find a solution to both of those fairly quickly.
AW: What is your team’s process for problem-solving?
SW: We prioritize putting our customers first. Therefore, we always do what we can to resolve whatever issue comes about in any way possible. Whether it be a defective garment or a missing garment from an order, we always do whatever the customer prefers to satisfy the problem.
In addition, all employees must complete a required online training each month to continue sharpening their problem-solving skills. I have learned the most from solving customer problems directly and seeing what works well and what doesn’t!
AW: Thank you again for speaking with us today, Sierra! If someone wants to get started with Air Waves Wholesaling, what do you recommend for their first step:
SW: I recommend starting with visiting our website to learn more about our wholesale process. From that webpage, you can actually begin the process of requesting an account all online!